This policy explains when LangoSync gives refunds. It is part of our Terms of Service. To ask for a refund, email support@langosync.com with your order number and the reason. We reply within 2 business days, and approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.
Refunds at a glance
| Situation | Refund |
|---|---|
| Self-Certify, a technical problem we cannot fix (file won't download, pages missing) | Full refund |
| Self-Certify, you downloaded the files and changed your mind | No refund |
| Certified and Notarized, cancelled before the translator starts | Full refund |
| Certified and Notarized, cancelled after the translator starts but before you are sent the translation | 50% of the translation price, plus notarization, rush, and shipping fees not yet used |
| Certified and Notarized, after the translation is sent to you for review | No refund for the translation; unused notarization, rush, and shipping fees refunded |
| A translation error we made that we cannot correct | Full or partial refund, or a new translation, at your choice where reasonable |
| Rush order delivered after its rush estimate because of our delay | Rush fee refunded |
| Billable pages adjusted by us (for example duplicate photos of one page) | Difference refunded |
| Lost USPS package | Replacement mailed at no cost |
Self-Certify
You see and edit the full translation before you pay, so payment is for files you have already reviewed. Once you download, the purchase is final. If the files are damaged, incomplete, or will not download, and we cannot fix the problem, we refund the full amount. Downloads paid with a free-access code or credit are restored to your account instead of refunded.
Certified and Notarized
You pay before work begins. You may cancel from your order page or by email. The refund depends on how far the order has gone, as shown in the table above.
Before you approve, you can request changes as many times as needed at no cost. After delivery, we correct errors we made at no cost for 30 days, even if we finalized your order because you did not respond.
Translation errors and quality
If the translation has an error we made, such as a wrong name, number, date, or missing text, tell us within 30 days of delivery. We will correct it and reissue the certificate and notarization at no cost. If we cannot correct it, we will refund the order or offer a new translation. Differences in word choice where several translations are correct are not errors.
Errors caused by information you gave us, such as name spellings, or by an unreadable original are not our errors. We can fix them for a reprocessing fee we tell you about first.
Acceptance by organizations
We cannot control whether an agency, school, court, or company accepts a translation. We do not give refunds because an organization declined a translation, unless the reason is an error we made, which we will correct for free. Check the organization's requirements before ordering, and contact us with them if you are unsure.
Shipping
Shipping fees are refunded only if we have not yet mailed the package. If USPS loses a package, contact us within 30 days of the ship date and we will mail a replacement at no cost. Delays caused by the carrier are not refunded.
Codes and promotions
Promo code discounts are not refunded as cash. If an order paid partly with a promo code is refunded, the refund equals the amount you actually paid.
Chargebacks
Please contact us before disputing a charge with your bank. Most issues are solved quickly. If a chargeback is filed, we will share the order records, your approval, and delivery proof with the payment processor, and we may pause the account while it is resolved.
Contact
Dala Holdings Inc., 30 N Gould St, Ste 50801, Sheridan, WY 82801. Email: support@langosync.com. Phone: (307) 442-8001.