This policy explains what personal information Dala Holdings Inc., doing business as LangoSync, collects, how we use it, who we share it with, how long we keep it, and your choices. We do not sell your personal information, and we do not use it for targeted advertising.
Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account information | Email address, sign-in codes (stored only as a scrambled code), sign-in history | You |
| Order information | Package chosen, translation direction, intended use, name spellings, notes, prices, order history | You |
| Documents | The documents you upload and the translations we create. These may contain sensitive information such as names, birth dates, ID numbers, addresses, or health or immigration details. | You |
| Certificate details | Translator name, company, phone, email, credentials, logo, notary state and city or county, as you enter them (Self-Certify) | You |
| Shipping information | Name, mailing address, phone number for delivery | You, when you choose shipping |
| Payment information | Payment status, last four card digits, billing country. Your full card number goes to Stripe, not to us. | Stripe |
| Support messages | Contact form messages, emails, ratings, comments | You |
| Technical information | IP address, browser and device type, pages visited, error logs | Your device |
How we use it
We use personal information to:
- Create your translation, run the review editor, and deliver your files.
- For Certified and Notarized, have a translator review the translation, certify it, notarize it, and mail it if you ask.
- Process payments, refunds, promo codes, and free-access codes.
- Send sign-in codes, order updates, receipts, and reminders. You can turn off reminder emails.
- Answer support requests and fix problems.
- Prevent fraud and abuse, keep the service secure, and meet legal duties.
- Understand overall use of our website through privacy-friendly statistics that do not track you across sites.
We do not use your documents to train AI models, and we do not allow our service providers to use them for training where we can control it.
Use of artificial intelligence
To create translations, the pages of your document are sent to our AI provider, which processes them on our behalf. Our AI provider does not use your documents to train its models. It deletes them within 30 days, and keeps them longer only if needed to comply with the law or investigate misuse. Our AI provider does not receive your account details or payment information.
Who we share it with
We share personal information only as needed to provide the service:
| Recipient | Why |
|---|---|
| Translators and notaries working with LangoSync (Certified and Notarized only) | To review, certify, and notarize your translation. They see only the orders assigned to them and are bound by confidentiality agreements. |
| Our AI provider | Processing document pages to create draft translations |
| Stripe | Payment processing and fraud prevention |
| Railway and our cloud storage provider | Hosting the app and storing files, encrypted |
| Our email provider | Sending sign-in codes and order emails |
| USPS | Delivering mailed copies, if you choose shipping |
| Sentry and our analytics provider | Finding errors and counting visits, without tracking you across sites |
| Authorities or others when legally required | To follow a valid subpoena, court order, or law, or to protect rights and safety |
| A buyer of our business | If LangoSync is sold or merged, under this policy |
We do not sell personal information and do not share it for cross-context behavioral advertising.
How long we keep it
| Information | How long |
|---|---|
| Self-Certify documents and translations | Deleted automatically 24 hours after upload, or sooner if you click Delete now |
| Certified and Notarized documents, translations, and certificates | Deleted automatically 30 days after delivery |
| Shipping addresses | Deleted 90 days after delivery |
| Order, payment, and certification records (without the documents) | 7 years, for tax, legal, and dispute purposes |
| Account information | Until you delete your account, then within 30 days, except records we must keep |
| Server logs | Up to 90 days |
| Copies held by our AI provider | Up to 30 days, or not stored with zero data retention, as described above |
Deleted files may remain in encrypted backups for up to 30 days before they are overwritten.
Cookies
We use only cookies needed to keep you signed in and to protect forms against misuse. We do not use advertising cookies. Our website statistics do not use cookies.
Your rights and choices
Wherever you live, you can ask us to:
- Tell you what personal information we have about you and give you a copy.
- Correct information that is wrong.
- Delete your information, subject to records we must keep by law.
- Stop sending you reminder or marketing emails.
You can delete files and your account yourself in your account settings. For other requests, email support@langosync.com. We will verify your identity using your account email and reply within 45 days. We will not treat you differently for using these rights. If we deny a request, you can appeal by replying to our decision, and if you live in Virginia and are still unhappy, you can contact the Virginia Attorney General.
Security
We protect personal information with encryption, access controls, and automatic deletion, as described in our Security Policy. No system is completely secure. If a breach affects your personal information, we will notify you and the authorities as the law requires.
Health information
Some documents, such as medical records, contain health information. We handle them like all other documents: encrypted, visible only to you and the people working on your order, and deleted on schedule. LangoSync is not a healthcare provider or health plan, and is intended for individuals translating their own or their family's documents.
Children
LangoSync is for adults. We do not knowingly collect personal information from children under 13. Parents and guardians may submit a child's documents for translation, and we handle that information under this policy.
Users outside the United States
LangoSync is run in the United States, and your information is processed and stored in the United States.
Changes to this policy
We will post any changes on this page with a new effective date and tell you by email or in the app about significant changes.
Contact
Dala Holdings Inc., 30 N Gould St, Ste 50801, Sheridan, WY 82801. Email: support@langosync.com. Phone: (307) 442-8001.